Frequently Asked Questions
Below you can find the answers to frequently asked questions.
If your question is not here then please contact our Customer Service team.
Order
How do I place an order?
Can I still change or cancel my order?
Can I order from abroad?
Do I pay shipping costs?
I can't select a specific colour or size
I accidentally placed a duplicate order; can I cancel it?
Help, I didn't receive an order confirmation
Payments
What payment options are there?
Can I pay afterwards?
Do the prices shown include VAT?
Can I claim VAT back?
Delivery Time & Information
How long is the delivery time?
Do I pay shipping costs?
Can I track my package?
How is my order delivered?
Can I have my order delivered somewhere else?
Do you deliver abroad?
What can I do if an item is missing from my order?
Returns & Exchange
How do I return my order?
How can I exchange an item(s)?
Are there any costs associated with returning?
How do I get refund after returning?
Will I get the shipping costs refunded after returning?
Where can I find the return form?
Warranty
How long is the warranty on an item?
I had a damaged article delivered. What should I do?
Advice
What size duvet cover do I need?
Which material bedding should I choose?
What is the standard pillow case size in the Netherlands?
What size home wear or beachwear do I need?
What kind of duvet can I choose?
How is a duvet best cared for?
What kind of Pillow should I choose?
How can I best care for my pillow?
Shops
Do you have stores?
Where can I find a point of sale near me?
Promotions and Prizes
Terms and conditions for €7.50 discount when registering for the ESSENZA HOME newsletter
Service & Contact
How can I contact you?
How can I file a complaint?
Do you have another question or would you like to give feedback?
Our Customer Service is available Monday to Friday 09.00 to 21.00 and Saturday 12.00 to 20.00.
Telephone: 0343 44 21 44
WhatsApp: 06 12 90 14 83
Livechat: Start live chat
E-Mail: webstore@essenzahome.nl