It is not possible to change or cancel an order after it has been placed. Our system is fully automated, so your order will be processed and sent as soon as possible. However, you can return the order for free after you have received it. Read here how to do that. 

If you discover an error in your order, then please contact us by telephone immediately after you’ve placed it. This can be from Monday to Friday from 9:00-17:00 on +31 (0)343 – 44 21 44. Or send a WhatsApp message to: +31 (0)6 – 12 90 14 83. We will be glad to help you.

Yes, you can! You can order from Belgium, Germany and Austria. If you want to order from Belgium, just stay on this website. If you are ordering from Germany or Austria, you are best to place your order via our German website, available here.

When you spend over 49,95 euros (excluding shipping costs) your order can be delivered within the Netherlands and Belgium free of charge! If your order is under 49,95 euros, you pay a shipping contribution of 4.95 euros. 

You can also have your order delivered to one of our own stores and pick it up. This is always free of charge, regardless of the order value.

When a colour or size is unable to be selected, it is currently out of stock. Would you like to know when an item will be available again? Then please contact Customer Service.

It is not possible to change or cancel your order after you have placed it. Our system is fully automated, so your order will be processed and sent as soon as possible

If you find out you’ve placed an order twice, then please contact us by telephone as soon as possible This can be from Monday to Friday from 9:00-21:00 on +31 (0)343 – 44 21 44. Or send a WhatsApp message to: +31 (0)6 – 12 90 14 83. We will be glad help you.

Normally you will receive our order confirmation to your inbox within minutes. If you have not received it, the order confirmation is possibly in your Junk Mail so check this next. If this is the case, please add our email address to the Safe Senders List, this way in the future you will always receive our e-mails to your regular inbox.

If you cannot find the order confirmation in Junk Mail, then please contact our Customer Service.

When you spend over 49,95 euros (excluding shipping costs) your order can be delivered within the Netherlands and Belgium free of charge! If your order is under 49,95 euros, you pay a shipping contribution of 4.95 euros. 

You can also have your order delivered to one of our own stores and pick it up. This is always free of charge, regardless of the order value. 

Yes. Once we have passed the order to DHL, you will receive an e-mail with a track & trace code. This allows you to track the delivery status of your order.

We pass your order within 24 hours (on business days) to DHL and they deliver the order to your home as soon as possible.

If you are not at home when the parcel is delivered, no problem.

In the Netherlands they will attempt to deliver the package again the next working day. After 4 attempts (in total) the parcel will be returned to ESSENZA HOME.

In Belgium they will attempt to deliver the parcel twice. If you are not home either time they will leave a package receipt, this can be used to collect your package from the nearest depot. You can collect the order within 7 working days. Should it not be collected after 7 working days, it will be returned to ESSENZA HOME.

Yes, you can enter a different shipping address than your billing address. For example, you can have your order delivered to your work or to someone else (useful for gifts!). You can also have your order delivered to our Burmann shops in Zoetermeer, Eindhoven or Groningen for collection.

ESSENZA HOME delivers packages in The Netherlands, Belgium, Germany and Austria. When you complete your order, you choose the country of delivery. If you are ordering from Germany, you are best to place your order via our German website, available here.

If you want to know the shipping costs per country, you can find them here: 

You can return the items you do not want to keep. To do that, Read here. You can then order the new items yourself on the website. These will be sent within 24 hours on working days, so it can arrive quickly at your home. 

When you use the supplied Return sticker on the box, returns are free of charge when shipped from the Netherlands. You also need to complete the return form and add it to your return items in the box, then bring the package to a DHL parcel point (https://www.dhlparcel.nl/en).

If returning items from abroad, you will need to pay the return costs.

If you are returning the entire order, then the reimbursement of the (possible) shipping costs of the delivery can be refunded to you.

When returning an item or your whole order, the amount will be refunded in the same way the order was paid. This includes:

• Via iDeal: The amount will be refunded to your bank account.
• Via Credit card: The amount is refunded to your card, this will show on your credit card statement.
• Via PayPal: The amount will be refunded to your PayPal account. If your account is linked to your credit card, then you will get a PayPal notification that it has been refunded to your credit card as soon as possible.
• Via After Pay: The amount is refunded to your After Pay account. You will then receive a message from After Pay with the (possible) amount that you will have to pay them.
• Via VVV-Gift Card: The amount will be refunded to your bank account number after we have received it from you.
• Via Discount Code/Gift Voucher: Please contact Customer Service. Depending on the type of voucher, the conditions may vary.

When you return the entire the order to us, the possible shipping costs of 4.95 euros for the delivery can be reimbursed. Note: This is only the case when you have made an order of under 49,95 euros. Over that, shipping is always free.

The return form is automatically included with every order. If you can no longer find the return form or it is not included, don’t worry.  You can download the form here.

It is frustrating when an item is damaged upon delivery. Please contact Customer Service so we can resolve it as soon as possible.

Everyone is different, so prefers a different fabric for their duvet cover. Would you like to know which material suits you best? Read our guide Here!

In the Netherlands and Belgium the standard pillow case size is 60 x 70 cm. Our Pillowcases (both individual and in the duvet cover sets) are 60 x 70 cm in size and fit perfectly to the pillows.

For home and beachwear our sizes are XS through XXL. The sizes of these collections are normally in line with European Woman’s sizes. Looking for the right size? Each bathrobe, home wear or beachwear item has a size chart added so you can see exactly what size suits you. Check out our general clothes size guide Here.

Everyone is different, so everyone prefers a different thickness or fabric for their duvet. If you are wondering which duvet suits you best, you can discover the options here!

A duvet needs little maintenance and normally lasts about 8 to 10 years on average. We recommend that you gently shake the duvet daily and aerate it regularly. Outside is best, but not in the full sunlight or in mist.

In normal use, a duvet only needs 1 wash in 4 to 5 years. That may not seem much, but really is enough. A synthetic duvet or a cotton duvet you can wash at home in the washing machine. Check the instructions on the label and that the duvet has enough space in the drum. Drying can usually be done at a low temperature in the tumble dryer but check the instructions on the label as well. Tip: Put a few tennis balls in the dryer to whip up the filling.

For all down, wool and silk duvets we recommend cleaning them chemically. Also, if you have a double duvet or larger we recommend you take the duvet to the laundrette or dry cleaning. Caution: There is always a small risk of shrinkage or loss of thickness when you wash or dry clean a duvet.

The pillow that suits best varies from person to person. In general, front sleepers like a low and soft pillow. Side sleepers benefit from a thicker and higher pillow and for back sleepers a medium and relatively sturdy pillow is the best choice. If you want to know more about the different types of pillows and which might suit you best, then read more here!

We recommend washing your pillow for hygiene once every 2 months. A pillow of wool, down or synthetic material can be placed in the washing machine. A foam cushion can also be placed in the washing machine, but please check the instructions on the label carefully. Do not put more than 2 pillows in the washing machine at the same time. After the wash rinse again, to make sure all the detergent is out. 

After washing dry the pillows in the tumble dryer on the lowest setting or on the wool programme. Foam cushions should not be tumble dried. Tip: Put a few tennis balls in the dryer to whip up the filling.

 A pillow can last between 2 and 5 years, depending on the filling and usage. Tip: Keep your pillow fresh and clean longer with a Molton Pillowcase. The Molton pillowcase absorbs moisture and protects your pillow.

In our store finder you can search for a point of sale near you. Click Here for our store finder.

Our Customer Service is available Monday to Friday 09.00 to 21.00 and Saturday 12.00 to 20.00.

Call us:                    +31 (0)343 – 44 21 44

Email us:                 > Send an e-mail (We respond during opening hours within 4 hours)

WhatsApp:                             06 – 12 90 14 83

Would you rather send a letter?

Feel free to send one to the following address:

ESSENZA HOME B.V.

Industrieweg Noord 12

3958 VT Amerongen

The Netherlands

Our products are produced and developed with the greatest care. If you have a complaint about an item, we will try to resolve this as well as possible for you. Please contact our Customer Service.

Do you have a complaint about an item that you bought from another website/store? Then we advise you to contact us through the store from which you bought the item. The retailer can then handle the complaint with you.